Support
How to reach Kodwen support, what to include so we can help on the first reply, and how to export your data or delete your account.
Before you write
- Check troubleshooting: 401, 404 and 429 are almost always solved there.
- Use Ask AI at the bottom right of any docs page. It answers from these docs and links the pages it used.
- Check the FAQ for the desktop, web and Android apps.
Contact
For help, write to support@codai.ro. One person-staffed inbox answers every Kodwen app, the API and billing. Use the other addresses only for their purpose, so your message goes to the right place first time:
| Address | Use it for |
|---|---|
| support@codai.ro | Help, bugs, billing, refunds, withdrawal, complaints, account deletion |
| privacy@codai.ro | Personal data requests under the GDPR (access, correction, erasure, export) |
| security@codai.ro | Security vulnerabilities, reported privately |
| Notice form | Abuse and illegal content (Digital Services Act), with or without an account |
The support page on the main site has the same list, what to send and the service status:
- English: codai.ro/en/support
- Română: codai.ro/ro/support
What to include
So we can answer on the first reply:
- what you did, what you expected and what happened instead;
- the exact error: HTTP status, the
error.codefrom the body and the time (with your time zone); - the
x-request-idresponse header when the error came from the API; - the client and its version (SDK, IDE plugin, desktop, Android, codaid);
- the first characters of the key (
codai_ab12…) if it matters which key failed.
Never send a full API key, a password or a one-time code. Nobody at Kodwen will ask for them.
Export your data
Open hub.codai.ro → Settings → Data & privacy → Request export. You get a zip with your profile, key metadata, usage, tasks and billing history; the download link is valid for 7 days.
Delete your account
Deletion is self-service and needs no ticket:
- Open hub.codai.ro → Settings → Data & privacy → Delete account.
- Type your account e-mail to confirm, then press Delete my account.
What happens next:
- At once: you can no longer sign in, and every API key and app on the account stops working (within a minute).
- For 7 days: nothing is erased yet. While you are still signed in to the hub, the banner at the top has Cancel deletion. If you are already signed out, write to support@codai.ro from the account address within those 7 days.
- After 7 days: the next nightly run cancels any subscription at Stripe and erases the account, its keys, devices, sessions, tasks, files and memory. Invoices are kept as tax law requires.
- Afterwards: usage records without your identity are kept for at most 30 days, and erased data leaves database backups within 8 days.
The full list, table by table, is on delete your account.
If you can no longer sign in, write to privacy@codai.ro from the address on the account. We confirm ownership with that address before deleting anything, and finish within one month.